Return Policy
Once your order has shipped, permission for any return merchandise must be secured from our customer service department prior to return. If you selected standard or no rush shipping, your order may not be canceled if the order has already been placed with the manufacturer. It is important to save all packaging, and not destroy boxes in case of a return. If you would like to change any information on your order, please contact us at info@ustoolhub.com
Non-returnable items: Custom items that were specially custom ordered for you cannot be canceled and are not returnable. All fasteners are non-returnable and non-refundable.
Returning normally stocked items: You may return in full or any individual line item on your order for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order. Shipping and handling charges are non-refundable. Return shipping charges are the sole responsibility of the purchaser.
Returning merchandise that has been special ordered and not normally stocked: Merchandise that has been special ordered and not normally stocked by us may only be returned after US Tool Hub receives return authorization from the manufacturer.
Restocking Fees: A restocking fee may apply to your return.
- No restocking fee applies, if the product you are returning is going back into US Tool Hub stock and you paid shipping with your order.
- Orders that qualified for free shipping are subject to a 10% US Tool Hub restock fee.
- Non-stocked items are subject to the manufacturers restocking fee plus a 10% handling fee. If your order was also subject to free shipping, an additional 10% US Tool Hub restocking fee also applies.
Product conditions for return: All merchandise must be returned in new condition, unused and in its original packaging, with original documentation, instructions, and accessories.
Shipping costs: The customer is responsible for all shipping cost after an order is canceled. This includes any free shipping that may have been applied to the initial order.
- If your initial order qualified for free shipping a minimum 10% US Tool Hub restocking fee applies
- You are responsible for the shipping cost to return your product to US Tool Hub.
We reserve the right to deny any refund of the purchase price.